Frequently asked questions
Learn about how we work.
Here you’ll find answers to the questions we hear most often from dentists, covering everything from materials and turnaround times to getting started with your first case. If you can’t find what you’re looking for, get in touch and we’ll be happy to help.
Getting started is simple. Download our lab prescription form from this website, fill in your case details, and send it in with your case. If you’d like to have a conversation first, we’re always happy to chat through your needs and answer any questions before you submit your first case.
Yes, we accept digital scans from all major intraoral scanner brands. If you’re unsure whether your scanner is compatible, simply contact us and we’ll confirm straight away.
Get in touch with us straight away and we’ll work with you to resolve it as quickly as possible. We stand behind the quality of our work and will always do what’s right to ensure you and your patient are satisfied with the outcome.
Yes. We encourage direct communication between dentists and technicians, particularly on complex or aesthetic cases. A quick conversation at the right stage can make a significant difference to the final result.
To avoid delays, please include the patient’s name, tooth number, shade, material preference, restoration type, and your desired return date. The more detail you provide, the better we can match your clinical expectations. You can download our prescription form directly from this website.
We understand that urgent situations arise. Contact us directly and we’ll do our best to accommodate your timeline. Rush cases are handled on a priority basis and we’ll always be upfront about what’s achievable.
Yes. We accept digital scans and offer streamlined digital submission options to make the process as efficient as possible for your practice. Get in touch with our team to discuss the best workflow for your setup.
Turnaround times vary depending on the complexity of the case and the type of restoration. We’ll confirm timeframes when your case is received so you can plan your appointments accordingly. Rush turnaround is available on request, subject to current workload.
Absolutely. We welcome dentists to come in and see our facility firsthand. There’s no better way to understand how we work and the care we put into every case than seeing it for yourself. Get in touch to arrange a visit.
Our technicians are committed to ongoing professional development and stay current with the latest materials, techniques, and digital workflows. We invest heavily in training and technology so your cases benefit from the most current thinking in dental technology.
No. All work is completed in house at our Australian laboratory by our own experienced technicians. You always know exactly who is making your restorations and under what conditions.
Every restoration that leaves our lab goes through a thorough quality check before dispatch. We review fit, aesthetics, occlusion, and margin integrity at each stage of fabrication, not just at the end. If something doesn’t meet our standards, it doesn’t leave the building.
Yes. All materials used at Dental Creations are fully compliant with Australian regulatory standards and sourced from reputable, certified suppliers. We never compromise on material quality because we know your patients’ safety and your reputation depend on it.
